Simply browse our website, add your desired items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete your payment. Once your order is confirmed, you will receive an order confirmation email. For details about accepted payment methods, please see our Payment Policy. For information about delivery times, please see our Shipping Policy.
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at support@viva-fashion.com or via our Contact page. We will do our best to accommodate your request, but once an order has entered processing, changes may no longer be possible.
Please check your spam or junk folder first. If you still cannot find it, contact us at support@viva-fashion.com or via our Contact page with your name and order details, and we will look into it for you.
We accept the following payment methods:
All payments are processed in British Pounds Sterling (GBP). For more details, please see our Payment Policy.
Yes. Our website is secured with SSL encryption, and all payments are processed through Shopify Payments (powered by Stripe), which is fully PCI-DSS compliant. We never store your credit card or debit card details on our servers. For more information, please see our Payment Policy and Privacy Policy.
Payment is taken at the time you place your order. Your order will only be processed and dispatched once payment has been successfully received.
Please check that your payment details are correct and that your card or account has sufficient funds. If the problem persists, try an alternative payment method. If you continue to experience issues, please contact your bank or reach out to us at support@viva-fashion.com or via our Contact page.
We currently deliver to the United Kingdom only. For full details, please see our Shipping Policy.
We offer free standard shipping on all orders to the United Kingdom. There is no minimum order value required.
Our estimated delivery times are as follows:
Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed before 5:00 PM (GMT) will enter processing the same business day. For full details, please see our Shipping Policy.
We work with trusted logistics partners including Royal Mail, Evri, and DPD. The carrier used may vary depending on availability and logistical efficiency. For more information, please see our Shipping Policy.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. If you have not received tracking information within 4 business days of placing your order, please contact us at support@viva-fashion.com or via our Contact page.
If your order has not arrived within 20 business days of your order date, please contact us at support@viva-fashion.com or via our Contact page so that we can open an investigation with the carrier and find the best solution for you. For more details on delivery issues, please see our Shipping Policy.
You can return items within 30 days of receiving your order. This exceeds the 14-day legal right to cancel under the UK Consumer Contracts Regulations 2013. Items must be unused, unworn, with all original tags and packaging intact. For full details, please see our Return & Refund Policy.
To initiate a return, please follow these steps:
Please do not send returns without first contacting us, as the return address may differ depending on the item and order.
If your item is defective, damaged, or incorrect, we will cover the return shipping costs. For change-of-mind returns (e.g. wrong size, no longer wanted), the return shipping cost is the customer's responsibility. For full details, please see our Return & Refund Policy.
Once we have received and inspected your returned item, refund processing takes 5–10 business days. After the refund has been processed, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider. Refunds are always issued to the original payment method. For more information, please see our Return & Refund Policy.
Yes, exchanges are available subject to stock availability. Once we have received and inspected your returned item, we will dispatch the replacement. Please allow 5–10 business days for processing, plus the standard delivery time as outlined in our Shipping Policy. If the item you want is no longer available, we will issue a full refund instead. To start an exchange, contact us at support@viva-fashion.com or via our Contact page.
For hygiene and safety reasons, the following items cannot be returned:
This does not affect your statutory rights. If any of these items arrive defective or damaged, please contact us at support@viva-fashion.com or via our Contact page. For full details, see our Return & Refund Policy.
Please contact us within 48 hours of delivery at support@viva-fashion.com or via our Contact page with your order number, a description of the issue, and photographs of the item and packaging. We will assess the issue and offer a replacement, exchange, or full refund in accordance with our Return & Refund Policy.
Viva Fashion is operated by Velo Goods Retail, based in the Netherlands. We are an online fashion retailer dedicated to offering stylish, affordable clothing to customers in the United Kingdom. For full details, please see our Terms of Service.
You can reach us by email at support@viva-fashion.com or via our Contact page. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond to all enquiries within 24 hours.
If there’s anything we haven’t covered above, please feel free to get in touch. Our team will be happy to help you both with choosing products and placing orders.
