Payment Policy

At Viva Fashion, we aim to provide a safe, transparent, and straightforward payment experience. This Payment Policy applies to all orders placed through our online store at www.viva-fashion.com. Viva Fashion is operated by Velo Goods Retail.

Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Maestro
PayPal
Apple Pay
Google Pay
Shop Pay

All payments are processed in British Pounds Sterling (GBP). The payment methods available at checkout may vary depending on your location, device, and the availability of the payment provider.

Payment Processing

Payment must be completed in full at the time of purchase.

Orders are only processed and dispatched once payment has been successfully received.
If a payment is declined, cancelled, or fails, the order cannot be confirmed or processed.
In some cases, your payment provider may temporarily authorise a payment before it is finalised.

All payments are processed securely via our payment provider.

Prices and Currency

All prices on our website are displayed in British Pounds Sterling (GBP). Prices are subject to change without prior notice. Any applicable shipping costs will be clearly displayed at checkout before you confirm your order.

Payment Security

We take the security of your financial information seriously. To protect your payment details, we use the following safeguards:

SSL encryption: Our entire website is secured with SSL (Secure Sockets Layer) technology, ensuring that all data transmitted between your browser and our servers is encrypted.
PCI-DSS compliance: Payments are processed through Shopify Payments (powered by Stripe), which is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
No card storage: We do not store your credit card or debit card details on our own servers. All payment data is handled directly by our secure payment processor.

Refunds

If you are entitled to a refund, it will be processed in accordance with our Return & Refund Policy.

Once a return has been approved:

The refund will be issued to the same payment method used for the original order.
Refund processing takes 5–10 business days from the date the return is approved.
After the refund has been processed, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.

Failed Payments and Chargebacks

If your payment fails at checkout, please check that your payment details are correct and that your card or account has sufficient funds. If the problem persists, try an alternative payment method or contact your bank.

If you believe a transaction on your account is unauthorised or incorrect, please contact us at support@viva-fashion.com or via our Contact page before initiating a chargeback with your bank. We are committed to resolving payment disputes quickly and fairly.

Fraud Prevention

To protect our customers and our business, we reserve the right to:

Refuse, cancel, or temporarily hold orders where a transaction is suspected to be fraudulent.
Request additional verification for high-value orders or suspicious transactions.

If additional verification is required, we will contact you at the email address provided with your order. If an order is cancelled due to suspected fraud, any payment already taken will be refunded in full via the original payment method.

Questions

If you have any questions about payments or transactions, please contact us at support@viva-fashion.com or via our Contact page.

Related Policies

For information about returns and refunds, please see our Return & Refund Policy. For details about delivery times and shipping, please refer to our Shipping Policy. Our full Terms of Service and Privacy Policy also apply to all orders.