This website is operated by Velo Goods Retail, trading as Viva Fashion. Throughout this website, the terms "we", "us" and "our" refer to Velo Goods Retail.
Viva Fashion offers this website, including all information, tools, and services available through it, on the condition that you accept all terms, conditions, and policies stated here.
By visiting our website and/or making a purchase, you engage in our services and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available via hyperlink.
These terms apply to all users of the website, including but not limited to browsers, customers, merchants, and contributors. Please read these terms carefully before using our website. If you do not agree to these terms, you may not access or use our services.
We reserve the right to update or modify these terms at any time. The most current version will always be available on this page. It is your responsibility to review this page periodically for changes. Continued use of the website after any changes constitutes acceptance of the updated terms.
Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform to sell our products online.
All products sold through this website are sold by:
Business Name: Velo Goods Retail
Trading As: Viva Fashion
Address: Wilderbeekstraat 40, 5931KW, Tegelen, The Netherlands
E-mail: support@viva-fashion.com
Website: www.viva-fashion.com
Velo Goods Retail is the legal seller and the party responsible for the fulfilment of all orders placed through this website.
By agreeing to these Terms of Service, you confirm that:
A breach of any of these terms may result in the immediate termination of your access to our services.
All prices on our website are displayed in British Pounds Sterling (GBP).
Prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or any third party for any price change, modification, or discontinuation of a product.
In the event of a pricing error, we reserve the right to cancel any orders placed at an incorrect price. If your order is affected, we will notify you and issue a full refund via your original payment method.
We accept the following payment methods:
All payments are processed securely. Your payment details are encrypted using industry-standard SSL technology and processed in accordance with PCI-DSS requirements. We do not store your full payment card details.
Payment is taken at the time your order is placed. If a payment fails, the order will not be processed.
For full details on payment processing, security, and refunds, please see our Payment Policy.
Some products may be available exclusively online and may be subject to limited quantities. We have made every effort to display product colours and images as accurately as possible. However, due to variations in screens and monitors, we cannot guarantee that the colours displayed on your device will exactly match the physical product.
We reserve the right to limit the quantities of any product, discontinue any product, or modify product descriptions and pricing at any time without prior notice.
Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
At Viva Fashion, we offer an extended cancellation and return period of 30 days from the date of delivery.
Full details of the return process, conditions, and refund procedures are set out in our Return & Refund Policy.
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store. You agree to promptly update your account details as necessary.
For more information, please see our:
To protect against fraud and misuse, we reserve the right to:
If additional verification is required, we will contact you at the email address provided with your order. If an order is cancelled due to suspected fraud, any payment already taken will be refunded in full via the original payment method.
We currently deliver to the United Kingdom only. Full details of our shipping costs, estimated delivery times, and carriers are set out in our Shipping Policy.
We may provide access to third-party tools or links to third-party websites over which we have no control. These tools and links are provided "as is" and "as available" without any warranties or representations. Your use of such tools or websites is entirely at your own risk.
We are not responsible for the content, products, services, or practices of any third-party websites, and we do not endorse them. We strongly recommend that you review the terms and privacy policies of any third-party website before engaging with it.
If you submit comments, reviews, suggestions, or other material to us, you agree that we may, at our discretion, use, edit, copy, publish, or distribute such submissions without restriction and without obligation of confidentiality or compensation.
We are under no obligation to respond to any submission or to maintain any submission in confidence.
Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of what data we collect, how we use it, and your rights are set out in our Privacy Policy.
All content on this website, including but not limited to images, product photographs, text, logos, designs, and graphic elements, is the property of Velo Goods Retail or is used with permission from the rights holder.
You may not copy, reproduce, distribute, or otherwise use any content from this website without prior written permission from Velo Goods Retail.
Our website may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping costs, or delivery times. We reserve the right to correct such errors and, where necessary, cancel orders that have been placed based on incorrect information. If your order is affected, we will contact you and issue a full refund.
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, Velo Goods Retail shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or business opportunity.
Nothing in these terms excludes or limits our liability for:
Your statutory rights under the UK Consumer Rights Act 2015 are not affected by anything in these terms.
You agree to indemnify and hold harmless Velo Goods Retail and its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these terms, your violation of any law, or your infringement of the rights of any third party.
Velo Goods Retail shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, internet outages, pandemics, or government measures.
If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These terms remain in effect until terminated by either you or us. We may terminate your access to our website and services at any time if you fail to comply with any term or provision of these Terms of Service. Any obligations or liabilities incurred prior to termination shall survive.
If you are unhappy with any aspect of our service, products, or how we have handled your order, please contact us so that we can try to resolve the matter:
We aim to acknowledge all complaints within 24 hours and to provide a full response within 5 business days. If we are unable to resolve your complaint to your satisfaction, you may consider using an alternative dispute resolution (ADR) service or contacting your local Trading Standards office.
These Terms of Service, together with our:
constitute the entire agreement between you and Velo Goods Retail regarding your use of this website and our services.
These Terms of Service and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction. Nothing in these terms affects your statutory rights as a consumer under UK law.
Please also review the following policies, which form part of your agreement with us:
Store name: Viva Fashion
Business Name: Velo Goods Retail
Address: Wilderbeekstraat 40, 5931KW, Tegelen, The Netherlands
E-mail: support@viva-fashion.com
Contact form: Contact
Phone: +31683650265
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.
