At Viva Fashion, we are committed to delivering your order as quickly and carefully as possible. This Shipping Policy applies to all orders placed through our online store at www.viva-fashion.com. Viva Fashion is operated by Velo Goods Retail.
We currently ship to the United States only. This includes all 50 states and Washington D.C. We are not able to ship to U.S. territories, APO/FPO/DPO addresses, or PO Boxes at this time. If we expand our shipping destinations in the future, this will be clearly stated on our website.
We offer free standard shipping on all orders within the United States. There is no minimum order value required to qualify for free shipping. The price you see at checkout is the price you pay.
Where we are required to collect sales tax, the applicable state and local sales tax is calculated automatically and shown clearly at checkout before you confirm your order. All prices on our website are displayed in U.S. Dollars (USD).
Our products are shipped from our international fulfillment partners. Since the U.S. de minimis exemption was suspended, all inbound shipments to the United States are subject to import duties and customs processing, regardless of their value.
We handle this for you. All orders are shipped on a Delivered Duty Paid (DDP) basis, which means that we pay all applicable import duties, customs fees, and clearance charges on your behalf. You will never be asked to pay additional duties, customs charges, or handling fees when your parcel is delivered. If a carrier ever contacts you asking for a payment related to your Viva Fashion order, please do not pay it and contact us immediately at support@viva-fashion.com.
Orders are processed Monday to Friday, excluding U.S. federal holidays.
During this period, your order is verified, carefully packed, and prepared for dispatch.
Once your order has been dispatched, the estimated delivery time is as follows:
Our products are shipped directly from our international fulfillment partners. This allows us to offer free shipping and competitive prices to all U.S. customers. Processing takes 1–3 business days, followed by a transit time of 5–10 business days.
Please note that delivery times are estimates. Occasional delays may occur due to carrier capacity, customs clearance, adverse weather conditions, or peak periods such as federal holidays. In the unlikely event of a significant delay, we will do our best to keep you informed.
We work with trusted and reputable logistics partners to deliver your orders within the United States, including:
The specific carrier used may vary depending on availability and logistical efficiency. You will be notified of the carrier handling your delivery when your tracking information is sent.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel.
If you have not received your tracking information within 4 business days of placing your order, please contact us at support@viva-fashion.com or through our Contact page and we will look into it for you right away.
If your order contains multiple items, they may be shipped separately from different fulfillment locations and arrive on different days. You will receive separate tracking information for each parcel. This never results in additional shipping charges for you.
If you experience any issue with your delivery — for example, if your parcel:
— please get in touch with us as soon as possible at support@viva-fashion.com or through our Contact page. We will investigate the matter and work to resolve it promptly.
It is the customer's responsibility to make sure the shipping address provided at checkout is correct and complete. If an order cannot be delivered because of an incorrect or incomplete address, this may result in delays or additional shipping costs. Please double-check your details before confirming your order. If you notice a mistake, email us at support@viva-fashion.com immediately — if your order has not yet shipped, we can usually still correct it.
Although we partner with reliable carriers, deliveries may occasionally be delayed by circumstances beyond our control. If your order has not arrived within 20 business days of your order date, please contact us at support@viva-fashion.com or through our Contact page so that we can open an investigation with the carrier and find the best solution for you, including a replacement or a full refund.
For information about returns, exchanges, or refunds, please see our Return & Refund Policy. For information about payment methods and payment security, please see our Payment Policy. For details on how we handle your personal information, please refer to our Privacy Policy. Our full Terms of Service also apply to all orders.
Store name: Viva Fashion
Business name: Velo Goods Retail
Address: Wilderbeekstraat 40, 5931 KW, Tegelen, The Netherlands
Email: support@viva-fashion.com
Contact form: Contact
Phone: +31 683650265
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM CET (3:00 AM – 11:00 AM ET)
We aim to respond to all inquiries within 24 hours.
