This website is operated by Velo Goods Retail, trading as Viva Fashion. Throughout this website, the terms "we", "us" and "our" refer to Velo Goods Retail.
Viva Fashion offers this website, including all information, tools, and services available through it, on the condition that you accept all terms, conditions, and policies stated here.
By visiting our website and/or making a purchase, you engage in our services and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced here or available via hyperlink.
These terms apply to all users of the website, including but not limited to browsers, customers, merchants, and contributors. Please read these terms carefully before using our website. If you do not agree to these terms, you may not access or use our services.
We reserve the right to update or modify these terms at any time. The most current version will always be available on this page. It is your responsibility to review this page periodically for changes. Continued use of the website after any changes constitutes acceptance of the updated terms.
Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform to sell our products online.
All products sold through this website are sold by:
Velo Goods Retail is the legal seller and the party responsible for the fulfillment of all orders placed through this website.
By agreeing to these Terms of Service, you confirm that:
A breach of any of these terms may result in the immediate termination of your access to our services.
All prices on our website are displayed in U.S. Dollars (USD).
Where we are required to collect sales tax, the applicable state and local sales tax is calculated and shown clearly at checkout before you confirm your order.
Prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or any third party for any price change, modification, or discontinuation of a product.
In the event of a pricing error, we reserve the right to cancel any orders placed at an incorrect price. If your order is affected, we will notify you and issue a full refund to your original payment method.
We accept the following payment methods:
All payments are processed securely. Your payment details are encrypted using industry-standard SSL technology and processed in accordance with PCI-DSS requirements. We do not store your full payment card details.
Payment is taken at the time your order is placed. If a payment fails, the order will not be processed.
For full details on payment processing, security, and refunds, please see our Payment Policy.
Some products may be available exclusively online and may be subject to limited quantities. We have made every effort to display product colors and images as accurately as possible. However, due to variations in screens and monitors, we cannot guarantee that the colors displayed on your device will exactly match the physical product.
We reserve the right to limit the quantities of any product, discontinue any product, or modify product descriptions and pricing at any time without prior notice.
You may cancel your order free of charge at any time before it has been dispatched by emailing us at support@viva-fashion.com with your order number.
After delivery, we offer a return period of 30 days from the date of delivery, available to all customers. We do not charge a restocking fee on any return.
Full details of the return process, conditions, refund timeframes, and who pays return shipping are set out in our Return & Refund Policy.
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store, and to promptly update your account details as necessary.
To protect against fraud and misuse, we reserve the right to:
If additional verification is required, we will contact you at the email address provided with your order. If an order is cancelled due to suspected fraud, any payment already taken will be refunded in full to the original payment method.
We ship to the United States only. Our shipping costs, processing and transit times, carriers, and our handling of import duties are set out in our Shipping Policy. All orders are shipped Delivered Duty Paid, which means you will not be charged any additional import duties or customs fees on delivery.
We may provide access to third-party tools or links to third-party websites over which we have no control. These tools and links are provided "as is" and "as available" without any warranties or representations. Your use of such tools or websites is entirely at your own risk.
We are not responsible for the content, products, services, or practices of any third-party website, and we do not endorse them. We strongly recommend that you review the terms and privacy policies of any third-party website before engaging with it.
If you submit comments, reviews, suggestions, or other material to us, you agree that we may, at our discretion, use, edit, copy, publish, or distribute such submissions without restriction and without obligation of confidentiality or compensation.
We are under no obligation to respond to any submission or to maintain any submission in confidence.
Your personal information is processed in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. federal and state privacy laws. Full details of what data we collect, how we use it, and your rights are set out in our Privacy Policy.
All content on this website, including but not limited to images, product photographs, text, logos, designs, and graphic elements, is the property of Velo Goods Retail or is used with permission from the rights holder.
You may not copy, reproduce, distribute, or otherwise use any content from this website without prior written permission from Velo Goods Retail.
Our website may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping costs, or delivery times. We reserve the right to correct such errors and, where necessary, cancel orders that have been placed based on incorrect information. If your order is affected, we will contact you and issue a full refund.
We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, Velo Goods Retail shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or business opportunity.
Nothing in these terms excludes or limits our liability for:
Some states do not allow the exclusion or limitation of certain damages, so some of the limitations above may not apply to you. Your rights under applicable federal and state consumer protection law are not affected by anything in these terms.
You agree to indemnify and hold harmless Velo Goods Retail and its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these terms, your violation of any law, or your infringement of the rights of any third party.
Velo Goods Retail shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, customs delays, internet outages, pandemics, or government measures.
If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These terms remain in effect until terminated by either you or us. We may terminate your access to our website and services at any time if you fail to comply with any term or provision of these Terms of Service. Any obligations or liabilities incurred prior to termination shall survive.
If you are unhappy with any aspect of our service, products, or how we have handled your order, please contact us first so that we can try to resolve the matter:
We aim to acknowledge all complaints within 24 hours and to provide a full response within 5 business days.
If we are unable to resolve your complaint to your satisfaction, you may contact the consumer protection authority in your jurisdiction, such as your state attorney general or the Federal Trade Commission (FTC) at ftc.gov.
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice: if you have a complaint regarding our services, or wish to receive further information, please contact us at support@viva-fashion.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
These Terms of Service, together with our Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy, constitute the entire agreement between you and Velo Goods Retail regarding your use of this website and our services.
These Terms of Service and any dispute arising from or in connection with them shall be governed by and construed in accordance with the laws of the Netherlands, where Velo Goods Retail is established.
However, if you are a consumer, you retain the benefit of any mandatory consumer protection laws of the state and country in which you reside, and you may be entitled to bring proceedings in the courts of your home jurisdiction. Nothing in these terms affects your rights as a consumer under applicable law.
Please also review the following policies, which form part of your agreement with us:
Store name: Viva Fashion
Business name: Velo Goods Retail
Address: Wilderbeekstraat 40, 5931 KW, Tegelen, The Netherlands
Email: support@viva-fashion.com
Contact form: Contact
Phone: +31 683650265
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM CET (3:00 AM – 11:00 AM ET)
We aim to respond to all inquiries within 24 hours.
